<strong>Shipping</strong>
Shipping Policy
At Genericseva.com, we strive to deliver your orders promptly and in excellent condition. Here’s how our shipping process works:
Order Processing
Once you place an order, you will receive a confirmation email, and our team will begin processing your order.
Orders received from Mehkar are delivered by our dedicated riders.
Orders received from outside Mehkar are shipped from our warehouse within 24 hours.
Shipping Details
Once your order is shipped, you will receive an email with tracking details to monitor your package.
We ship orders to PAN India, but transit times may vary depending on your location.
Orders are typically delivered within 1-7 business days (excluding Sundays and public holidays).
Important Notes
Delivery times may vary due to factors beyond our control, such as shipping delays or logistical challenges.
Please ensure that you provide the correct address, PIN code, and contact details to avoid delivery issues.
Delivery Attempts
If your order arrives at the delivery address and no one is available to receive it, we will contact you immediately.
If there is no response, we will notify you of a failed delivery attempt and schedule another delivery.
After three failed delivery attempts, the package will be returned to our warehouse, and your order will be canceled.
Shipping Schedule
Orders are shipped daily, except on Sundays and public holidays.
At Genericseva.com, we strive to deliver your orders promptly and in excellent condition. Here’s how our shipping process works:
Order Processing
Once you place an order, you will receive a confirmation email, and our team will begin processing your order.
Orders received from Mehkar are delivered by our dedicated riders.
Orders received from outside Mehkar are shipped from our warehouse within 24 hours.
Shipping Details
Once your order is shipped, you will receive an email with tracking details to monitor your package.
We ship orders to PAN India, but transit times may vary depending on your location.
Orders are typically delivered within 1-7 business days (excluding Sundays and public holidays).
Important Notes
Delivery times may vary due to factors beyond our control, such as shipping delays or logistical challenges.
Please ensure that you provide the correct address, PIN code, and contact details to avoid delivery issues.
Delivery Attempts
If your order arrives at the delivery address and no one is available to receive it, we will contact you immediately.
If there is no response, we will notify you of a failed delivery attempt and schedule another delivery.
After three failed delivery attempts, the package will be returned to our warehouse, and your order will be canceled.
Shipping Schedule
Orders are shipped daily, except on Sundays and public holidays.
<strong>Return Policy</strong>
Return Policy
At Genericseva.com, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our return policy is designed to make the process simple and hassle-free.
Key Points to Remember
We strongly recommend inspecting all items thoroughly at the time of delivery.
You are entitled to return your items within 7 working days from the date of purchase for a full refund.
Conditions for Returns
An item is eligible for return within the applicable return window, except under the following conditions:
Perishable items.
Unsealed items with a protective seal due to health protection or hygiene reasons.
Personal hygiene products.
Products purchased during a clearance sale and marked as “non-returnable” on the product or category detail page.
Gift cards.
Prescription medicines with open packages or cut strips.
How to Initiate a Return
If your item is eligible for return, please contact our customer support team at [insert contact email/phone number] to initiate the process.
Ensure the item is in its original condition, packaging, and includes all accessories (if applicable).
Refund Process
Once your return is received and inspected, we will process your refund within X business days (replace X with your actual processing time).
Refunds will be issued to the original payment method used during purchase.
At Genericseva.com, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our return policy is designed to make the process simple and hassle-free.
Key Points to Remember
We strongly recommend inspecting all items thoroughly at the time of delivery.
You are entitled to return your items within 7 working days from the date of purchase for a full refund.
Conditions for Returns
An item is eligible for return within the applicable return window, except under the following conditions:
Perishable items.
Unsealed items with a protective seal due to health protection or hygiene reasons.
Personal hygiene products.
Products purchased during a clearance sale and marked as “non-returnable” on the product or category detail page.
Gift cards.
Prescription medicines with open packages or cut strips.
How to Initiate a Return
If your item is eligible for return, please contact our customer support team at [insert contact email/phone number] to initiate the process.
Ensure the item is in its original condition, packaging, and includes all accessories (if applicable).
Refund Process
Once your return is received and inspected, we will process your refund within X business days (replace X with your actual processing time).
Refunds will be issued to the original payment method used during purchase.
<strong>Terms & Conditions for Returns</strong>
Terms & Conditions for Returns
At Genericseva.com, we aim to make the return process as seamless as possible. Please review the following terms and conditions to ensure a smooth return or exchange experience.
Condition of Returned Items
All items must be returned in their original condition, including:
Price tags (if applicable).
User manuals, warranty cards, and original accessories.
Original manufacturer’s box/packaging as delivered to you.
For medicines, items must be returned in full, in their original condition, with the box, strip, and packaging intact.
If you are returning a device that stores personal information, please ensure all such information is removed before returning. Genericseva.com is not liable for any misuse or unauthorized access to personal data.
How to Initiate a Return or Exchange
Contact Us:
Email: info@genericseva.com
Phone: 8421629599 (Available from 10 AM to 7 PM, Monday to Sunday).
Claim Verification:
Our team will verify your claim within 48 business hours of receiving your complaint.
Return Instructions:
Once your claim is verified as genuine, you will receive instructions on how and where to return the item.
Please note that return options may vary depending on your location, and our team will assist you in choosing the most convenient option.
Return Shipping Costs
Genericseva.com will cover return shipping costs only in the following cases:
You received a product different from what you ordered.
The product is damaged or defective.
The product has a shelf life of less than 3 months.
For all other returns, customers are responsible for return shipping costs.
We recommend using a branded courier service for secure packaging and transit. Genericseva.com is not liable for any damages incurred during return transit if a service other than ours is used.
At Genericseva.com, we aim to make the return process as seamless as possible. Please review the following terms and conditions to ensure a smooth return or exchange experience.
Condition of Returned Items
All items must be returned in their original condition, including:
Price tags (if applicable).
User manuals, warranty cards, and original accessories.
Original manufacturer’s box/packaging as delivered to you.
For medicines, items must be returned in full, in their original condition, with the box, strip, and packaging intact.
If you are returning a device that stores personal information, please ensure all such information is removed before returning. Genericseva.com is not liable for any misuse or unauthorized access to personal data.
How to Initiate a Return or Exchange
Contact Us:
Email: info@genericseva.com
Phone: 8421629599 (Available from 10 AM to 7 PM, Monday to Sunday).
Claim Verification:
Our team will verify your claim within 48 business hours of receiving your complaint.
Return Instructions:
Once your claim is verified as genuine, you will receive instructions on how and where to return the item.
Please note that return options may vary depending on your location, and our team will assist you in choosing the most convenient option.
Return Shipping Costs
Genericseva.com will cover return shipping costs only in the following cases:
You received a product different from what you ordered.
The product is damaged or defective.
The product has a shelf life of less than 3 months.
For all other returns, customers are responsible for return shipping costs.
We recommend using a branded courier service for secure packaging and transit. Genericseva.com is not liable for any damages incurred during return transit if a service other than ours is used.
<strong>How long will it take to process my return?</strong>
How Long Will It Take to Process My Return?
We strive to make the return process as quick and efficient as possible. Here’s what you can expect:
Return Processing Time:
We aim to process your return within 48 hours of receiving the returned item.
Once processed, we will initiate the refund process immediately.
Refund Timeline:
While we process refunds promptly, it may take up to 30 working days for the payment provider to credit the refund amount to your original payment method.
Deductions from Refunds:
In some cases, we may deduct an amount from the refund to reflect any loss in the value of the returned items. This deduction could be up to 100% of the item’s value, depending on the condition of the returned product.
Any such deduction will be clearly communicated to you before processing the refund.
Replacement or Credit Note:
In certain situations, we may offer a replacement or credit note instead of a refund.
If this applies to your return, we will notify you as soon as the return is processed by our returns department..
We strive to make the return process as quick and efficient as possible. Here’s what you can expect:
Return Processing Time:
We aim to process your return within 48 hours of receiving the returned item.
Once processed, we will initiate the refund process immediately.
Refund Timeline:
While we process refunds promptly, it may take up to 30 working days for the payment provider to credit the refund amount to your original payment method.
Deductions from Refunds:
In some cases, we may deduct an amount from the refund to reflect any loss in the value of the returned items. This deduction could be up to 100% of the item’s value, depending on the condition of the returned product.
Any such deduction will be clearly communicated to you before processing the refund.
Replacement or Credit Note:
In certain situations, we may offer a replacement or credit note instead of a refund.
If this applies to your return, we will notify you as soon as the return is processed by our returns department..
<strong>Order Cancellation Policy</strong>
Order Cancellation Policy
At Genericseva.com, we understand that sometimes plans change. If you need to cancel an order, here’s how you can do it:
When Can You Cancel an Order?
You can cancel your order while the order status is in the “Created” state.
How to Cancel an Order
Self-Cancellation:
Log in to your Genericseva.com account.
Go to My Account → Order History.
Locate the order you wish to cancel and click the Cancel button.
Self-cancellation is only available until the order is approved by our team.
Contact Customer Care:
If the order has already been approved, please contact our customer care team for assistance:
Email: info@genericseva.com
Phone: 8421629599 (Available from 10 AM to 7 PM, Monday to Sunday).
Refund Process for Cancelled Orders
If the cancellation request is received before the order is shipped, the cancellation will be processed immediately, and a full refund will be issued.
If the cancellation request is received after the order is shipped, the cancellation will be treated as a return. In this case, the process outlined in our Returns Policy will apply..
At Genericseva.com, we understand that sometimes plans change. If you need to cancel an order, here’s how you can do it:
When Can You Cancel an Order?
You can cancel your order while the order status is in the “Created” state.
How to Cancel an Order
Self-Cancellation:
Log in to your Genericseva.com account.
Go to My Account → Order History.
Locate the order you wish to cancel and click the Cancel button.
Self-cancellation is only available until the order is approved by our team.
Contact Customer Care:
If the order has already been approved, please contact our customer care team for assistance:
Email: info@genericseva.com
Phone: 8421629599 (Available from 10 AM to 7 PM, Monday to Sunday).
Refund Process for Cancelled Orders
If the cancellation request is received before the order is shipped, the cancellation will be processed immediately, and a full refund will be issued.
If the cancellation request is received after the order is shipped, the cancellation will be treated as a return. In this case, the process outlined in our Returns Policy will apply..
<strong>Refund Process is as follows:</strong>
Refund Process
At Genericseva.com, we aim to process refunds as quickly and efficiently as possible. Here’s how our refund process works:
1. For Canceled Orders
If an order is canceled by Genericseva.com or by the customer before it is processed, the refund will be initiated automatically through the original mode of payment.
2. For Returned Orders
For orders where the return has been successfully processed, the refund will be initiated immediately.
We will attempt to issue the refund through the original payment method.
Please note that it may take up to 30 working days for the refund amount to be credited to your account, depending on the payment provider.
Exceptions
In some cases, we may need to use an alternate refund method (e.g., bank transfer or credit note).
In certain situations, we may only be able to offer an exchange or credit note instead of a refund. If this applies to your order, we will notify you accordingly.
At Genericseva.com, we aim to process refunds as quickly and efficiently as possible. Here’s how our refund process works:
1. For Canceled Orders
If an order is canceled by Genericseva.com or by the customer before it is processed, the refund will be initiated automatically through the original mode of payment.
2. For Returned Orders
For orders where the return has been successfully processed, the refund will be initiated immediately.
We will attempt to issue the refund through the original payment method.
Please note that it may take up to 30 working days for the refund amount to be credited to your account, depending on the payment provider.
Exceptions
In some cases, we may need to use an alternate refund method (e.g., bank transfer or credit note).
In certain situations, we may only be able to offer an exchange or credit note instead of a refund. If this applies to your order, we will notify you accordingly.